Common Answers
Frequently Asked Questions
What services does Waypoint Imports provide?
Waypoint Imports provides package consolidation, freight forwarding, vehicle importing, customs clearance, commercial imports and optional local delivery within Grand Cayman.
Can I order products online in the United States and ship them to Cayman?
Yes. You can shop and ship to your personal Waypoint U.S. shipping address. Waypoint receives, consolidates and prepares packages for shipment to Cayman.
Does Waypoint handle vehicle imports?
Yes. Vehicle import services include acquisition, transport, export, ocean freight, customs clearance, licensing assistance and delivery.
Do you provide freight forwarding?
Yes. Waypoint provides ocean freight between the United States and the Cayman Islands for personal and commercial cargo.
Can Waypoint assist with customs clearance?
Yes. Waypoint provides preparation and submission of customs documentation.
Are online card payments secure?
Waypoint Imports uses secure payment processing through Cybersource using PCI DSS compliant infrastructure. Cardholder information is encrypted during transmission and is not stored on Waypoint Imports servers. 3-D Secure authentication is used where supported.
Can shipping or freight charges be refunded?
Shipping, customs and freight charges become non-refundable once services have commenced. Duplicate payment or billing-error refund requests are reviewed within seven business days, and approved refunds are returned to the original payment method.
Do you handle commercial shipments?
Yes. Waypoint provides solutions for businesses importing inventory, equipment, furniture and commercial goods.
Is local delivery available?
Yes. Optional island-wide delivery is available within Grand Cayman. Customers may also collect shipments once notified.
How long will my shipment take?
Transit times are estimates and may be affected by carrier schedules, customs inspections, weather, port operations or other events outside Waypoint’s control.
Will I receive shipment updates?
Yes. Waypoint provides ocean freight between the United States and the Cayman Islands for personal and commercial cargo.
What currency are prices displayed in?
Prices are displayed in Cayman Islands Dollars (KYD) unless otherwise stated. Some supplier invoices or quotations may reference USD, and the billing currency will be shown before payment.
Are there products that cannot be imported?
Yes. Certain products require permits or may not be imported, including firearms, ammunition, controlled substances, hazardous materials, certain food products, plants, animals and restricted chemicals. Customers are responsible for complying with Cayman Islands Customs regulations.
